Contents
1. Introduction
DHK LIFT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using DHK LIFT, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our platform.
2. Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties:
Personal Information
Name, email, phone, address, date of birth, gender
Application Data
Household information, financial data, medical reports, documents
Donation Data
Payment information (processed by Stripe), donation history
Usage Data
IP address, browser type, pages visited, time spent
3. How We Use Your Information
We use the information we collect to:
- Process your applications and donations
- Verify your identity and eligibility
- Communicate with you about your account and applications
- Process payments and issue receipts
- Improve our platform and services
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Verified healthcare providers and pharmacies (only for authorized cases)
- Verified global partners (only for project-related work)
- Payment processors (Stripe) for donation processing
- Legal authorities if required by law
5. Data Security
Bank-Level Security
We use SSL/TLS encryption, PCI-compliant payment processing, and role-based access control to protect your data.
While we implement reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Opt out of marketing communications
- Export your data
8. Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect information from children under 13. Parents or guardians may submit applications on behalf of minors.
9. LIFT Protect Confidentiality
Enhanced Confidentiality
LIFT Protect cases involve sensitive situations. Access to this data is restricted to a specialized team with strict confidentiality protocols. No sensitive details are exposed in public views, email subject lines, or notification previews.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
DHK LIFT Privacy Team
Email: privacy@dhklift.org
Address: Karachi, Pakistan